At upholsterysupplier.shop, customer satisfaction is our highest priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a clear return and refund process designed to protect both our customers and our business.

This Return and Refund Policy explains the conditions, procedures, and requirements for requesting a return, replacement, or refund.

By purchasing from upholsterysupplier.shop, you acknowledge and agree to the terms described in this policy.

1. Return Period

Customers may request a return within 14 days after receiving their order.

To begin the return process, customers must contact our customer service team within the applicable return period.

Contact Email:

info@upholsterysupplier.shop

Requests submitted after the return period may not be accepted.

2. Return Eligibility

To qualify for a return, products must meet the following conditions:

• The product must be unused and in its original condition.

• The product must include original packaging and all included accessories.

• The product must not have been damaged, modified, installed, or altered.

• The customer must provide valid order information.

• The product must be returned according to the instructions provided by our customer service team.

Products that do not meet these conditions may not be eligible for a refund.

3. Return Request Process

Before sending any product back, customers must contact upholsterysupplier.shop to receive return approval.

Please provide the following information:

• Order number

• Customer name

• Email address used for purchase

• Product name and details

• Reason for return

• Photos or videos if the product has defects or damage

Our customer service team will review your request and provide further instructions.

Customers should not return products without prior confirmation from upholsterysupplier.shop.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or sent due to an error caused by upholsterysupplier.shop, customers are responsible for return shipping costs.

Return shipping fees are non-refundable.

Customers are encouraged to use a tracked shipping service when returning products.

Please keep all shipping receipts and tracking information until the return process has been completed.

5. Damaged, Defective, or Incorrect Products

We carefully inspect and package all products before shipment.

However, if you receive a product that is:

• Damaged during transportation

• Defective

• Incorrect

• Different from the item ordered

please contact us within 7 days after delivery.

Please include:

• Order number

• Description of the problem

• Clear photos or videos of the product and packaging

After reviewing your request, upholsterysupplier.shop may provide one of the following solutions:

• Replacement of the product

• Partial refund

• Full refund

• Other appropriate solution

We will work with customers to resolve issues as quickly as possible.

6. Refund Process

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund request is approved, the refund will be processed to the original payment method used during checkout.

Please note that refund processing times may vary depending on:

• Payment method

• Bank processing times

• Payment provider procedures

upholsterysupplier.shop is not responsible for delays caused by third-party payment providers.

7. Refund Conditions

Refunds may include:

• Product purchase price

• Eligible costs according to applicable circumstances

Original shipping costs, if any, may not be refundable unless required by applicable law or the return is caused by an error from upholsterysupplier.shop.

8. Non-Refundable Situations

Refunds may not be available in the following situations:

• The customer provides incorrect shipping information.

• The customer refuses delivery without a valid reason.

• The product has been used, damaged, installed, or modified.

• The return request is submitted after the allowed return period.

• The product is returned without authorization.

• The product is missing original packaging or components.

9. Order Cancellation

Customers may request order cancellation shortly after placing an order.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel the order.

Once an order has entered the preparation or shipping process, cancellation may no longer be possible.

In this case, customers may follow the return procedure after receiving the product.

10. Exchanges

upholsterysupplier.shop does not currently provide direct product exchanges.

If you would like a different product, please return the original item according to this policy and place a new order separately.

11. European Consumer Rights

For customers located in France and the European Union, upholsterysupplier.shop respects applicable consumer protection laws and regulations.

Customers may have legal rights regarding:

• Product conformity

• Consumer protection

• Withdrawal rights where applicable

• Legal guarantees

These rights remain applicable in accordance with mandatory laws.

Certain exceptions may apply depending on product type, condition, customization, or applicable regulations.

12. Promotional Products

Products purchased during promotional campaigns, discounts, or special offers are subject to this Return and Refund Policy unless otherwise stated.

Any special return conditions will be communicated before purchase.

13. Contact Information

If you have any questions regarding returns, refunds, or order assistance, please contact us:

Company Name:

upholsterysupplier.shop

Email:

info@upholsterysupplier.shop

Our customer support team is committed to providing professional assistance and resolving customer concerns efficiently.

Thank you for shopping with upholsterysupplier.shop.